Baji99 Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to Baji99. We take the privacy of every player seriously, and this Privacy Policy is here to be straight with you about how your personal information is handled on our platform. Whether you are betting on Pakistan Super League (PSL) matches, spinning slots, playing Bingo or checking your withdrawal history — data is involved, and you deserve to know exactly what happens with it.

This policy applies to all users of the Baji99 platform, including registered account holders and visitors who browse without registering. It covers data collected through our website, mobile browsers and any other channel through which you interact with Baji99.

By registering an account or continuing to use the Baji99 platform, you confirm that you have read and understood this Privacy Policy. If anything here is not clear, our support team is available 24/7 to answer your questions.

2. What Personal Data We Collect

Baji99 collects only the data that is genuinely necessary to operate the platform and deliver a safe, functional experience. Below is a clear breakdown of what we collect:

3. How We Collect Your Data

Your data reaches Baji99 through several channels, and it is worth knowing which ones:

• Direct from you: When you register an account, complete KYC verification, make a deposit, request a withdrawal, contact support or participate in a promotion, you provide data directly to us.
• Automatically: When you browse or use the Baji99 platform, our servers automatically record technical data such as your IP address, device details, session timestamps and the pages you visit. This happens through server logs, cookies and similar technologies.
• From payment partners: When you transact via JazzCash, Easypaisa, Raast, bank transfer or mobile wallets, we receive transaction confirmation data and references from those payment processors. We do not receive your full payment credentials — only what is needed to confirm and reconcile the transaction.
• From identity verification providers: If your KYC verification is handled through a third-party verification service, we receive the result (verified / not verified) and any relevant identity reference from that provider.
• From anti-fraud services: Our fraud prevention partners may provide signals or scores based on your device and behaviour patterns to help us identify unusual or potentially fraudulent account activity.

4. Why We Use Your Data

Baji99 uses your personal data for the following purposes. We only use data where there is a clear and legitimate reason to do so:

• Account creation and management: To set up and maintain your Baji99 account, including your profile, balance, transaction history and preferences.
• Identity verification (KYC): To confirm you are who you say you are, that you are 18 or older, and that your payment methods are registered in your own name. This protects both you and the platform from fraud and misuse.
• Processing deposits and withdrawals: To receive PKR deposits from and send PKR withdrawals to your registered payment methods — JazzCash, Easypaisa, Raast, bank accounts and cards.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and follow up on account or payment issues.
• Security and fraud prevention: To detect, investigate and prevent unauthorised account access, payment fraud, multi-accounting, bonus abuse and other prohibited activities.
• Legal and compliance obligations: To maintain records required under applicable regulations and respond to lawful requests from authorities.
• Platform improvement: To understand how players use the platform, identify technical issues and improve the overall experience — including on mobile, which is how most Pakistani players access Baji99.
• Responsible gaming: To monitor for signs of problem gaming behaviour and apply any self -exclusion or limit settings you have requested.
• Promotions and bonuses: To track your eligibility for offers, verify wagering requirements and credit bonuses correctly to your account.

5. Who We Share Your Data With

Baji99 does not sell, rent or trade your personal information. However, to run the platform properly, we do share specific data with certain trusted third parties in limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data needed to process your transactions — typically your account reference and the transaction amount in PKR.
• Identity verification providers: A KYC or document verification service may process your identity documents to confirm your identity. These providers operate under strict data handling standards.
• Fraud prevention and security services: Third-party fraud detection tools may process your device data, IP address and behavioural signals to flag suspicious activity. This data is used only for security purposes.
• Customer support tools: If we use a third-party platform to manage live chat or support tickets, your support communications may be stored on that platform's infrastructure.
• Legal and regulatory authorities: If we receive a lawful, documented request from a relevant authority, we may be required to share specific account or transaction data. We will only do so where legally obliged and will share the minimum necessary.
• Business transfers: In the unlikely event of a merger, acquisition or business sale, your data may be transferred to the new entity. If this happens, you will be notified and the new operator will be bound by the same privacy commitments.

All third parties with whom we share data are required to handle it in accordance with applicable data protection principles and to use it only for the specific purpose for which it was shared.

6. Payment Data & Financial Privacy

Because Baji99 operates in PKR and supports Pakistani payment methods, financial data privacy is particularly important for our players. Here is how we handle it:

• We store only the payment references and transaction records necessary to manage your account balance, process withdrawals and reconcile deposits. We do not store full card numbers or complete mobile wallet credentials.
• All payment data in transit is encrypted using industry-standard TLS (Transport Layer Security) protocols. This means your payment details cannot be read by anyone intercepting the data in transit.
• Your deposit and withdrawal history is accessible to you in your account dashboard at all times. If you spot a discrepancy, contact support immediately.
• When you request a withdrawal to JazzCash or Easypaisa, we verify that the receiving account belongs to you before processing. This is done using the name and account reference you registered with us — it protects you from unauthorised withdrawals.

7. Cookies & Tracking Technologies

Baji99 uses cookies and similar tracking technologies to make the platform work properly, keep you logged in and understand how players interact with the site. Here is a plain-language breakdown of what we use:

• Essential cookies: These are required for the platform to function. They keep your session active while you are logged in, remember your preferences and ensure the site responds correctly. You cannot opt out of these without also opting out of using the platform entirely.
• Analytics cookies: These help us understand which pages players visit most often, where they drop off and how long they spend on different sections. The data is aggregated and anonymised — we use it to improve the site, not to track individuals.
• Security cookies: Used to detect suspicious behaviour, flag unusual login patterns and protect against automated bot activity.
• Preference cookies: Remember settings such as your preferred language or display options so you do not have to reset them every visit.

Most browsers allow you to control cookies through their settings. If you block essential cookies, parts of the Baji99 platform may not work correctly. For everything else, adjusting your browser settings gives you control over what is stored on your device.

8. How We Keep Your Data Secure

Data security is not something we treat lightly. Baji99 employs multiple layers of technical and operational security to protect your personal information:

• Encryption in transit: All data exchanged between your browser and our servers is encrypted via TLS. This applies to logins, deposits, withdrawals and all account activity.
• Encrypted storage: Sensitive data stored on our servers — including identity documents and financial references — is encrypted at rest.
• Access controls: Only authorised personnel with a specific operational need can access player data. Access is logged and monitored.
• Two-factor authentication (2FA): Baji99 supports 2FA for account login. We strongly encourage all players to enable this in their account settings for an extra layer of protection.
• Intrusion detection: Our systems are monitored around the clock for unusual activity, attempted breaches and automated attacks.
• Incident response: In the event of a data security incident that could affect player data, Baji99 will investigate promptly and notify affected users as quickly as reasonably practicable.

While we do everything reasonably possible to keep your data safe, no system is 100% impenetrable. You also play a role in your own security — use a strong, unique password for your Baji99 account, enable 2FA, and never share your login credentials.

9. Data Retention

Baji99 keeps your personal data for as long as it is needed for the purposes described in this policy, or as required by applicable laws and regulations. In practice, this means:

• Account data and transaction records are retained for a minimum of five years following account closure, to comply with financial record-keeping obligations.
• Identity verification documents are retained for the duration of your account and for a period after closure as required by KYC and anti-money laundering standards.
• Customer support communications are typically retained for two years, unless a longer retention period is necessary due to an ongoing dispute or investigation.
• Cookie and analytics data is retained in aggregated form. Individual-level session data is typically retained for up to 13 months before being anonymised.

Once the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you.

10. Your Rights Over Your Data

As a Baji99 player, you have rights over your personal data. Here is what you can do:

• Access: You can request a copy of the personal data Baji99 holds about you at any time by contacting support.
• Correction: If any of your stored data is inaccurate or out of date, you can request that we correct it. Some corrections — such as updating your registered mobile number — can be done directly from your account settings.
• Deletion: You can request that we delete your personal data. Where we are legally required to retain certain records (such as financial transaction data), we will explain what we can and cannot delete and when deletion will occur.
• Restriction: You can ask us to restrict the processing of your data in certain circumstances — for example, while a correction request is being reviewed.
• Objection: You can object to specific uses of your data, particularly where processing is based on our legitimate interests rather than a legal obligation.
• Data portability: You can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the Baji99 support team. We will respond to valid requests within a reasonable timeframe. We may need to verify your identity before actioning a request — this is to protect you, not to obstruct you.

11. Minors

Baji99 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and you believe a minor has registered an account or provided personal data to Baji99, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data promptly.

Age verification is a required part of the account verification process. Any account found to belong to a person under 18 will be closed without notice and all balances forfeited in line with our Terms and Conditions.

12. Changes to This Privacy Policy

Baji99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or updates to applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — such as new categories of data being collected or new ways of sharing data — we will make a reasonable effort to notify registered players via their registered contact details before the changes take effect. For minor or administrative updates, the revised policy will simply be published here.

We recommend bookmarking this page and checking back periodically. Continued use of Baji99 after any policy update constitutes your acceptance of the revised terms.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, the Baji99 support team is available to help around the clock.

Our support staff understand the specific situations that Pakistani players encounter — from payment reconciliation to KYC verification — and will handle your query with the confidentiality it deserves.